Should you have any queries, we hope our frequently asked questions guide will be able to help you but otherwise please get in touch.
Please get in touch with us via our contact form, email or phone to open an account.
We will need all your company details including: address(s), contact details, VAT and/or company registration#.
We welcome online retail stores provided you do not sell on third-party websites, have a telephone line and a registered business address for returns. We do not supply online only retailers with a residential address.
Sadly, most of our brands do not permit the reselling of product on third-party sites including Amazon and eBay. As a result, we would not be able to offer you an account.
We do indeed!
Although the pandemic has hugely impacted global freight and supply, we can still offer shipping to other countries but we can currently only do this on a quote by quote basis. Please get in touch for more information.
We offer FREE UK delivery on orders over £450.00 excluding VAT and shipping. Orders below this value, carriage will be charged. See our current shipping information here.
Once an order has been placed, it will filter through our warehouse management system. Sadly at this point, we cannot guarantee we will be able to combine any orders. As a result, we advise to combine stock requirements in as few orders as possible to maximise shipping fees and offer.
Whilst it is possible to add both available products and pre-order products in one order, we do advise against this to prevent delays in shipping your order. If placed together, the available stock will not automatically be shipped.
We accept a wide range of payment methods including AMEX, Apple Pay, Credit Card, Debit Card and BACs.
It is preferably all orders are paid immediately at the time of placing your order via card in order for your order to be pushed through the system as soon as possible. If payments are paid via BACs/CHAPs/Bank Transfer, we ask for a remittance to be sent as soon as possible so we can release your order. Failure to do this may result in your order being held.
Once your order has been shipped, you should receive an email confirming this along with a tracking number.
Sadly our pallet service will not have a tracking code so we will get in touch to advise you of an advised delivery date at the point of dispatch.
Whilst we will always do what we can to make amendments to your order, it is not always possible when your order reaches our warehouse management system.
Once your account is set up and approved, you will be able to review all your orders, addresses and contact details under the 'my account' section of our B2B.
In here you will be able to edit, add and remove any of your business details as well as review all recent orders and tracking details.
If you have an issue with any goods received from us, please read through our warranty page and get in touch as soon as possible with all required information.
Our full warranty policy including cover by brand can be found here.
We are more than happy to offer bulk discounts on volume orders for all our customers. Please get in touch with the team and we will get in touch as soon as we can with our best volume discount pricing.
GET IN TOUCH
We have a team of dedicated staff to answer all queries and process account applications.
If you want us to distribute your brand, please complete this form including all company details including website and social links.
If you are a School, Council or Club, please state this in your enquiry so we can offer your special bulk pricing.
We aim to get back to you within one working day. Please, allow up to three working days during peak.
sales@swagdistribution.co.uk
